If you already have Flash installed and reinstalling hasn't fixed the problem, you may need to perform a clean install of Flash.
Due to recent enhancements to the Adobe Flash Player installers, you can now only remove the player by using the Adobe Flash Player uninstaller. To remove Flash Player, simply download and run the appropriate uninstaller for your system using the steps below.
- Mac OS X, version 10.3 and above: uninstall_flash_player_osx.dmg (258 KB) (updated 7/30/09)
- Mac OS X, version 10.2 and below: uninstall_flash_player_osx.dmg (1.3 MB) (updated 05/27/08)
- Mac OS 8.x, 9.x: uninstall_flash_player.hqx (33 KB)
2. Save the file to your system, choosing a location where you can find it (for example, your desktop). Macintosh users may need to open or 'un-stuff' the .hqx file.
3. Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make ensure no applications are still in memory which might be using Flash Player.
4. Run the uninstaller. This will remove Adobe Flash Player from all browsers on the system.
Note: The uninstaller cannot remove files currently in use. If you have any instances of the player open in your web browsers, instant messaging clients, stand-alone SWFs, or projectors, then the uninstaller will complete but some files may not be deleted. If this occurs, then close all of your applications and run the uninstaller again to ensure that all files are removed. Internet Explorer users may have to reboot to clear all uninstalled Flash Player ActiveX control files. If you're not certain, select the "Show Details" button in the Flash Player uninstaller. If there are any log lines that begin with "Delete on Reboot..." then you'll need to reboot BEFORE running the Flash Player installer again.
When I access the site, I am repeatedly told to enable Cookies
Cookies are small files, stored on your computer and used to authenticate you after you have logged in initially. If you do not permit Cookies from World to be stored on your local computer, you will not be able to gain access to the site.
Internet Explorer 7 1. Start Internet Explorer. 2. Select the Tools menu and then Internet Options. 3. In the next window select the Privacy tab at the top of the screen. 4. Click on the Default button at the bottom right of this section. 5. Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message. 6. Click the OK button at the very bottom of the window to accept your changes. 7. Stop all instances of Internet Explorer to ensure settings are applied properly.
Internet Explorer 8 1. Start Internet Explorer. 2. Select the Tools menu and then Internet Options. 3. In the next window select the Privacy tab at the top of the screen. 4. Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message. 5. Click the OK button at the very bottom of the window to accept your changes. 6. Stop all instances of Internet Explorer to ensure settings are applied properly.
Google Chrome 1. Open Google Chrome 2. Select the 'Spanner' icon in the top right hand corner 3. Select 'Options' 4. Select 'Under The Hood' tab 5. Under 'Cookie Settings' ensure the drop down is set to 'Allow All Cookies' 6. Now stop all instances of Google Chrome to ensure the settings have applied properly
Safari 1. Open Safari 2. Select 'Edit Menu' 3. Select Preferences 4. Select 'Security' tab 5. Ensure 'Accept Cookies' is set to 'Always' 6. Select the 'X' in the top corner of the box 7. Now stop all instances of Safari to ensure the settings have applied properly
Firefox 1. Open Firefox 2. Select 'Tools' from the menu bar 3. Select 'Options' 4. Select 'Privacy' tab 5. Under 'Cookies' ensure the 'Accept Cookies From Sites' checkbox is checked 6. Click 'OK' 7. Close all instances of Firefox to ensure the settings have applied properly
Opera 1. Open Opera 2. Select 'Tools' from the Menu Bar 3. Select 'Preferences' 4. Select the 'Advanced' tab 5. Select 'cookies' in the left hand menu 6. Ensure 'Accept Cookies' is selected 7. Click 'OK' 8. Close all instances of Opera to ensure the settings have applied properly
It is also possible that this problem has been caused by a firewall on your machine blocking cookies externally to Internet Explorer. If this is the case you will need to amend your firewall to allow our cookies.