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SQUASHTV HELP CENTRE

Welcome to the SQUASHTV Help Desk. Here you will find how to get in touch with our Customer Support Team who will help you with your SQUASHTV subscription, advise on how to upgrade or cancel plus a range of other queries. We also have a range of answers to Frequently Asked Questions which should help you get the most from our service.

If you cannot find the answer to your question here then please email us – customerservices@psaworldtour.com

More than 500 matches are shown live on SQUASHTV every season.

SQUASHTV FAQs

What content is available on SQUASHTV?
SQUASHTV is the digital streaming service run by the Professional Squash Association and broadcasts more than 20 top tournaments every year – live and on demand. Live coverage is available via the Live tab in the menu and will stream action from around the world as it happens. Once each day's play has concluded, relive the action with full replays of every match played in front of the SQUASHTV cameras. Match highlights will also be published plus you can also watch top features and pick up playing tips with our SquashSkills coaching series.

How much is a SQUASHTV subscription?
A SQUASHTV subscription begins at just £3.99/€3.99/$5 USD for a day pass, there are a variety of options of SQUASHTV subscriptions you can choose from.

The available passes include:

- £3.99 – €3.99 – $5 USD for a Day Pass, which gives you access to the full package for 24 hours
- £10.99 – €11.99 – $13.99 USD for a Monthly Pass, which gives you full access and will renew the same day every month
- £89.99 – €105.99 – $119.99 USD for an Annual Pass, which gives you access for a full year
- £29.99 – €34.99 – $39.99 USD for a Replay Pass, which gives you access to on-demand content, subject to a 30-day holdback

What is the Replay Pass?
The Replay Pass gives viewers the opportunity to relive thousands of historic matches, get exclusive behind the scenes access and get coaching videos. All live footage is subject to a 30-day holdback and will be available for Replay Pass holders to watch after the holdback period. You can find more about the Replay Pass here.

How do I subscribe on SQUASHTV?
To subscribe on SQUASHTV, please click here. Also make sure you visit our website and sign up to our email communication so you can catch up with the latest updates and receive promotional codes.

How do I update my payment information?
To update your payment information please follow these steps:

- Log into your SQUASHTV account using this link
- Go to ‘My Account’ section
- Click on ‘Change your Payment Details’
- Update your card information

Please make sure the card information is correct.If you’re facing any issues updating your payment information, please contact customerservices@psaworldtour.com and we’ll be happy to help.

I can’t remember my password for SQUASHTV
Please complete the following steps to reset your SQUASHTV password:

- Log into your SQUASHTV account using this link
- Enter your email address as a username
- Select the 'forgotten your password' option
- Select to reset your SQUASHTV password

If the problem continues then please contact customerservices@psaworldtour.com and we will be happy to help.

What is a SQUASHTV Digital Subscription?
If you are not ready to subscribe to a paid plan, sign up for a FREE digital subscription to allow you to watch highlights and features. You can sign up for a FREE digital subscription using the following link.

I want to find the schedule of upcoming SQUASHTV tournaments
You can find the upcoming schedule of announced SQUASHTV tournaments on the following link. The day’s order of play will be published on the schedule page together with times of the matches. You can also view the times of the matches via the Live tab.

How can I cancel my SQUASHTV subscription?
We’re always sorry to see subscribers leave. If you would still like to go ahead and cancel your subscription, then please contact customerservices@psaworldtour.com and we will be happy to help.

I can’t play SQUASHTV on my SmartTV
We have recently switched players so you’re able to cast SQUASHTV to your smartTV using casting devices such as Chromecast. We are also working on creating an app to make watching SQUASHTV on all devices easier, please bear with us.

To cast on your smartTV click on the Google Parameters on Chrome and then on the ‘Cast’ option. You can also find an alternative way to watch on your Smart TV by clicking here.

You can find the list of supported devices for our Player here.

Why are some matches not shown on SQUASHTV?
SQUASHTV is committed to covering matches in the highest quality possible. This means we will focus on games scheduled for glass courts to allow for all-round camera footage. At some tournaments, early round matches are played on traditional courts which makes providing TV coverage to our usual quality levels difficult. We look to make early round games available via our other channels including Facebook and YouTube in some territories.

Eurosport Player FAQs

Is squash available on Eurosport Player?
Live squash will not be available on Eurosport Player starting from February 8, 2021. SQUASHTV will be the only place to watch live squash from all glass court matches on the PSA World Tour in Europe.

I just renewed my Eurosport Player subscription, what happens now?
If you have an active Eurosport Player subscription please contact customerservices@psaworldtour.com to discuss a discount off your first SQUASHTV annual subscription.

I only watch squash on Eurosport Player, what should I do now?
SQUASHTV is now the home of live and on-demand squash. In addition to live squash, SQUASHTV subscribers can also access a host of video on demand content, including feature interviews with players, coaching videos, full match replays and extensive highlights.
Sign up to SQUASHTV here.

Will I get a refund for the remainder of my Eurosport Player subscription?
Any refunds will be up to Eurosport Player’s discretion. Please contact their customer services team for more information: help.eurosport.com
If you have an active Eurosport Player subscription and want to sign up to SQUASHTV, please contact customerservices@psaworldtour.com to discuss a discount off your first SQUASHTV annual subscription.

Will I get a discount if I sign up for a SQUASHTV pass?
If you have an active Eurosport Player subscription please contact customerservices@psaworldtour.com to discuss a discount off your first SQUASHTV annual subscription.

I am an active subscriber to Eurosport Player, but it appears I cannot access live squash, is there anything wrong with my account?
Live squash will not be available on Eurosport Player starting from February 8, 2021. SQUASHTV will be the only place to watch live squash from all glass court matches on the PSA World Tour in Europe.

Now that squash leaves Eurosport Player, will I lose my SQUASHTV subscription as well?
As a gesture of goodwill, Eurosport Player subscribers were eligible for a free SQUASHTV subscription so they could still watch our VOD content. Now that the deal with Eurosport Player has come to an end, these free SQUASHTV subscriptions will end by March 1, 2021.

At this point, your subscription will automatically change to a free, digital subscription which will allow you to watch selected feature content and match highlights. To upgrade your subscription to enable you to watch live squash, full match replays and premium content, please contact customerservices@psaworldtour.com

Join SQUASHTV and get closer to the PSA World Tour